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FAQ

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We value your custom and appreciate receiving your order.

NEW HEADSTONE ORDER TIMELINE/LEADTIMES

1. DEPOSIT. Place the order with a Deposit. Payment plan by arrangement for balance outstanding.
2. PHOTOGRAPH. Allow 4 weeks from approval of photo proof. We can crop the person out of a group photo and change the background if needed.
3. WORDING. Provide us with the wording at least 5 weeks before the headstone is needed, we will create a draft layout for your approval. We will provide up to 5 amended draft layouts, thereafter there will be a $50 fee per further amendment. Special Customised Artwork is priced separately, allow up to 5 weeks to create.
4. SIGN THE LAYOUT. Once you have checked and approved everything. This needs to be signed at least 3 weeks before the headstone is needed.
5. PAY 75%. This needs to be paid 3 weeks before the headstone is needed for installation, collection or shipping.
6. PAY THE FINAL BALANCE. We need the final balance 2 weeks before the installation, collection or shipping cut-off date.
7. GRAVE PREPARATION. Please remove all decorations etc from the grave 1 week before installation.
8. INSTALLATION. The headstone is then installed, delivered or shipped.

LEVELLING PAD. Required when there is more than 75mm of slope over the concrete berm at the grave site. This service does not incur additional charges.

SHIPPING YOUR HEADSTONE. A waybill is available after ships leaving Auckland depart. Delayed ship departures are circumstances beyond our control. We recommend shipping 2 months before unveiling.

CUSTOM DESIGNED HEADSTONES. Requires 50% of the cost paid before order placed. Payment plan by arrangement. No refunds on Custom or Bespoke Memorials.

NO REFUND POLICY. If your circumstances change North Memorials Henderson are happy to discuss changing your order. You can postpone your unveiling if needed.

WE DO ASK THAT ORDERS ARE COMPLETED WITHIN 12 MONTHS FROM DATE OF ORDER.
CUSTOM HEADSTONES REQUIRE A 12 WEEK TIMELINE AND A 50% DEPOSIT
SHIPPING OVERSEAS. WE RECOMMEND A MINIMUM 2 MONTH LEADTIME BEFORE UNVEILING
WE OPERATE A NO REFUND POLICY

A full version of our Terms and Conditions can be found online